Payment Policy

1. Accepted Payment Methods

We accept the following payment methods displayed at checkout: Visa, Mastercard, American Express, PayPal, Discover, Afterpay, Google Pay, and Apple Pay. The availability of certain payment methods may vary slightly depending on your device, region, bank approval, and checkout settings. All available options for your order will be shown on the checkout page before you complete payment.

2. Transaction Currency

All transactions on our website are processed in EUR (€). This means the final order amount charged by us will be in euros. If your bank card or payment account uses another currency, your bank or payment provider may apply exchange rates, conversion fees, or international transaction fees. These charges, if any, are determined by your payment provider and are not controlled by us.

3. Payment Security and Protection

We are committed to protecting your payment information and maintaining a secure checkout environment. Payments submitted through our website are handled through secure payment gateways and encrypted transmission technology, including SSL (Secure Socket Layer) encryption, to help protect your personal and financial data during transmission. We do not store full card details on our servers. In addition, our payment partners may use industry-standard security measures such as tokenization, fraud screening, risk monitoring, and identity verification to help prevent unauthorized transactions and protect both customers and merchants.

4. Payment Authorization and Failed Transactions

All payments are subject to authorization and approval by the relevant bank, card issuer, or payment provider. If your payment is declined, fails, or is flagged for security review, your order will not be processed until payment is successfully completed. Common reasons for failed payments may include incorrect billing details, insufficient funds, bank restrictions, payment provider refusal, suspected fraud risk, or technical issues during checkout. If a payment attempt fails, we recommend checking your billing information carefully, trying an alternative payment method, or contacting your bank or payment provider for further assistance.

5. Payment Disputes and Chargebacks

If you believe you were charged incorrectly or experience any issue related to payment, please contact us first so we can review the transaction and help resolve the matter as quickly as possible. Unauthorized chargebacks or payment disputes may delay the handling of your order, refund, or account review process. Where necessary, we may request supporting information to verify the transaction, such as the order number, payment confirmation, billing name, or communication records. We reserve the right to contest chargebacks that we reasonably believe are filed in error or without prior attempt to resolve the matter with us.

6. Refund Processing

Where a refund is approved in accordance with our refund policy, the refunded amount will be returned to the original payment method used for the purchase. Refunds are typically processed within 7 business days after approval. Please note that the exact time for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Original shipping charges are non-refundable unless otherwise required by law or unless the refund is due to our error. For full details regarding eligible returns, cancellations, and refunds, please refer to our Refund and Returns Policy.