Shipping Policy

1. Shipping Regions

We currently provide shipping services worldwide. Shipping availability may vary depending on the delivery address, local carrier access, customs restrictions, or other logistical limitations. If we are unable to ship to your location after an order is placed, we will notify you as soon as possible.

2. Order Processing Time

Orders are typically processed within 1–4 business days after payment is successfully confirmed. Processing time does not include weekends, public holidays, or delays caused by payment review, stock verification, address issues, or force majeure events. During peak periods, processing may take slightly longer.

3. Order Cancellation and Order Changes

If your order has not been shipped within 72 hours of being placed, you may contact us to request a cancellation. Once the order has been shipped, it can no longer be canceled. Please note that we do not currently support order modifications after an order has been placed, including changes to products, quantities, colors, sizes, shipping address, or other order details. We kindly ask customers to review their order carefully before completing checkout.

4. Shipping Methods and Carriers

We work with third-party logistics partners and shipping carriers to deliver orders safely and efficiently. Depending on the destination, package size, and service availability, your order may be handled by different local or international carriers. The specific carrier used for shipment is arranged by our logistics network and may vary from order to order.

5. Delivery Time by Region

Estimated shipping times are as follows: Europe: 7-14 business days; United States: 8-16 business days; Rest of the World:10-20 business days. These delivery estimates begin after the order has been processed and shipped. Please note that actual delivery times may vary due to customs clearance, weather, local delivery conditions, remote area service, or peak shipping seasons.

6. Shipping Fees

Shipping fees are based on the destination region and order value. For Europe, standard shipping costs €9.99, and orders of €129 or more qualify for free shipping. For the United States, standard shipping costs €13.99, and orders of €159 or more qualify for free shipping. For the rest of the world, standard shipping costs €16.99, and orders of €209 or more qualify for free shipping. The applicable shipping fee, if any, will be clearly shown at checkout before you complete your purchase.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, and other destination-related fees are the responsibility of the customer. These charges are determined by the customs authority of the destination country and are not included in the product price or shipping fee unless otherwise stated. We recommend contacting your local customs office for more information before placing an order.

8. Tracking and Delivery Responsibility

Once your order has been shipped, tracking information will be provided when available. Customers are responsible for monitoring the shipment status and ensuring that the delivery address provided at checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect address details, failed delivery attempts, or refusal to accept the package.

9. Signed Delivery and Package Acceptance

For certain orders, the carrier may require a signature upon delivery. If no one is available to receive the package, the carrier may attempt redelivery, leave a collection notice, or deliver according to local carrier procedures. Once the package is marked as delivered by the carrier, it will be considered fulfilled unless there is clear evidence of loss or damage in transit.

10. Damaged, Missing, or Problematic Packages

If your package arrives damaged, if items are missing, or if you believe the parcel was mishandled during delivery, please contact us within 48 hours of delivery. Please include your order number, clear photos of the package and item condition, and any relevant delivery information so we can investigate with the carrier. Claims submitted after this timeframe may not be accepted due to carrier reporting limits.

11. Company Information

For company details or to contact us regarding shipping-related questions, please refer to the following information: RED STONE HANDMADE WORKSHOP LLC. Additional contact and business information may also be provided on our Contact Us page or other relevant sections of the website.