Refund and Returns Policy

1. Return Eligibility and Return Window

We accept return requests within 30 calendar days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging, tags, inserts, and any protective materials included with the shipment. Because our store sells glass cups, items must be packed securely to avoid transit damage during the return process. Return requests submitted after the return window may not be accepted unless required by applicable law.

2. Non-Returnable and Restricted Return Items

For hygiene, safety, and resale protection, we may refuse returns for items that show signs of use, washing, wear, stains, odors, scratches, chips, cracks, missing parts, pet hair, cosmetic residue, or damage caused after delivery. This standard also applies to apparel-style return inspection requirements, meaning products must be returned in resalable condition and must not have been worn, altered, laundered, or damaged by the customer. Any item returned without appropriate protection, especially fragile glass items, may be deemed ineligible for a refund if the returned condition no longer meets our return requirements.

3. Damaged, Defective, Incorrect, or Broken Items

If you receive a product that is damaged, defective, broken on arrival, or different from what you ordered, you must contact us within 48 hours of delivery. Please include your order number, a description of the issue, clear photos of the item, the shipping box, the inner packaging, and the shipping label. This documentation helps us review the claim quickly and supports carrier, payment, and dispute verification requirements. We reserve the right to deny claims that are reported outside the required contact period or without sufficient evidence.

4. How to Request a Return

To start a return, please contact our customer support team and provide your order number, the item name, the reason for return, and supporting photos if applicable. If your return is approved, we will provide return instructions, including the correct return address. Returns sent back without prior authorization may be delayed, refused, or remain ineligible for refund review. Customers should not send items to any address other than the one provided in the approved return instructions.

5. Return Shipping Costs

Unless the return is due to our error, such as a defective item, broken item on arrival, or incorrect product sent, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable unless otherwise required by law or unless the return is caused by our mistake. We strongly recommend using a trackable shipping service and keeping your return receipt, especially for fragile products such as glass cups. We are not responsible for return parcels lost or damaged in transit when arranged by the customer.

6. Cancellations and Order Changes

If your order has not been shipped within 72 hours of being placed, you may contact us to request a cancellation. Once an order has been shipped, it can no longer be canceled. Please note that we do not currently support order modifications after an order is placed, including changes to products, quantities, colors, sizes, shipping address, or other order details. Customers are responsible for reviewing all order information carefully before completing checkout.

7. Refund Review and Processing Time

After the returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method used for the purchase. Refunds are typically processed within 7 business days after approval, although the exact posting time may vary depending on your bank, card issuer, PayPal, Stripe-supported wallet, or other payment provider. If only part of an order is returned, only the eligible refunded amount will be credited. We may reduce or deny a refund if the returned item does not meet the approved return conditions.

8. Payment Disputes, Chargebacks, and Return Compliance

If you experience any problem with your order, we encourage you to contact us first so we can resolve the issue directly and efficiently. Filing a payment dispute or chargeback without first contacting us may delay resolution while the order, delivery confirmation, tracking history, product condition evidence, customer communication, and return eligibility are reviewed. We maintain records relevant to transaction verification, including order details, shipment tracking, delivery confirmation, customer communications, and submitted claim evidence, in order to respond to payment processor or card issuer inquiries when necessary. Submitting false, abusive, or unsupported claims may result in refusal of refund or return eligibility to the extent permitted by law.